"الرقمنة" مفتاح التحول نحو التميز المستدام في قطاعي البنوك والبريد المصري

Abstract

Digitization is a global phenomenon that involves converting analogue objects into digital ones, with texts and images being the primary focus. This process involves scanning, image capture, hardware and software selection, and is crucial for achieving institutional excellence. Organizations operate in a complex environment influenced by external factors such as economic, political, technological, and social forces